Delivery Information

Delivery Details

Pinnacle Storage Solutions, a specialist furniture courier deliver most deliveries [ unless your order is coming direct from the supplier ].

Pinnacle will send you a tracking link, then either an email requiring a reply, or alternatively a call to book your delivery with a 3 hour time slot, and a call around half hour or so beforehand on the day of delivery.

All Pinnacle Storage Solutions deliveries have to be signed for, please read the following important information;

If you request Pinnacle Storage Solutions make delivery at an address other than the one on your order, or with a neighbour, or to be left without signing for it because no-one will be in this is at your own risk as liability for any damage cannot be proven.

On the delivery day [ traffic allowing ] the driver will call ahead to let you know he will be with you soon.
Normal delivery times are expected to be between 5-15 working days from despatch, depending on the size / weight of the order. Deliveries are to room of choice. If you have large or heavy items to be delivered please ensure that you have assistance available.
Most postcodes are covered more than once a week, Scotland, the South coast and the West country can take a little longer as delivery routes are not as frequent.
If you have to decline the delivery slot offered it should not be long before an alternative date is offered. If the day or time slot offered is not suitable please understand that asking for it to be later in the day or the following day instead is just not possible. Co-ordinating bulky furniture deliveries on long distance delivery runs is a difficult and complex process and whilst myself and my couriers want you to have your delivery as soon as possible requesting specific days of the week / or times will delay your delivery.

Delivery will not be attempted until a date has been confirmed between the delivery company and the customer. Should the delivery company arrive at the agreed time to find you not available to take delivery, Scoutabout Interiors reserves the right to charge re-for delivery. The delivery cost will be charged at the same cost as the collection rate table.

Most items are delivered boxed, though chairs may not be, depending on the supplier. Unfortunately, damage in transit does sometimes occur - if this happens, please notify Scoutabout Interiors by email with digital pictures of the damage, and retain all packaging.

Fixing packs: These can be taped to the item, or inside a drawer, please check thoroughly if not found straightaway!

Knobs for drawers are usually screwed on in reverse for transport. DO NOT over tighten knobs, particularly on glass furniture, as this can lead to stress fractures. Scoutabout Interiors will not be held responsible should this occur.

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