Delivery & Returns

DELIVERY RATES

England & Wales (mainland) - FREE Delivery

Scotland (mainland) - from £10 (see full info below)

 

Moving house?
No problem, just let me know, I can hold orders at my warehouse until required.


SCOTLAND (MAINLAND)
Delivery to Scotland mainland is £10.00 for the first item, extra items £5.00, except the following postcodes: KY, FK, PA, DD postcodes £15.00 first item, extra items £10.00 and AB, IV postcodes £20.00 for the first item, extra items £10.00. 


SUPERB PERSONAL DELIVERY SERVICE

  • 4 Hour Delivery Timeslot

    Our delivery team will contact you prior to delivery
  • Specialist Delivery

    Delivered by a small and caring specialist furniture delivery company
  • 5* Delivery & Easy Returns


DELIVERY

Stock advertised for sale is either already in our warehouse ready for delivery; arriving on our next stock delivery in a couple of days; or is delivered direct from the manufacturer. Normal delivery times are between 5-12 working days. Stock may have to be re-ordered if it does not meet quality requirements when it is re-checked prior to delivery.  If your order is affected you will be kept informed on progress by email.

We use a dedicated specialist furniture delivery company, deliveries are to doorstep only. If you have large or heavy items to be delivered please ensure that you have assistance available. The courier company will contact you by sms message prior to delivery, with a day and an expected 4 hour delivery time slot.  All you need to do is reply 'yes' or 'no'. If the day or time offered is not convenient, reply 'no' and you will be offered another delivery slot the next time my courier arranges a delivery run to your area. Alternatively, if the day offered is convenient, but you would prefer delivery to a different address, you can arrange that too. If you would like a phone call on the day of delivery, a half hour-or-so prior to the expected delivery time [ for customers who work locally, and wish to pop home to receive delivery  for example ] you can also request this when you reply to your delivery message.

Delivery will not be attempted until a date has been confirmed between the delivery company and customer. Should the delivery company arrive at the agreed time to find you not available to take delivery when you have confirmed you will be there, Scoutabout Interiors reserves the right to charge for delivery. The delivery cost will be charged at the same cost as the collection rate table. A signature on delivery is required.

Most items are delivered boxed, chairs may not be depending on the supplier, unfortunately, damages in transit do sometimes occur - if this happens to you, please notify Scoutabout Interiors by email with digital pictures of the damage.

Fixing packs can be taped to the item, or inside a drawer, please check thoroughly if not found straightaway!

Knobs for drawers are usually screwed on in reverse for transport. DO NOT over tighten knobs particularly on glass furniture, this leads to stress fractures. Scoutabout Interiors will not be held responsible for this should it occur.


RETURNS

If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is despatched. Once despatched, the fee charged will be as the collection fee table below.

Once you have taken delivery of your goods, we will only give full refunds in accordance with your legal rights.  For example, if the goods are not fit for purpose or as described. Chandeliers / lighting - please check carefully before installation. Unless a return is requested due to an electrical fault, returns will only be accepted if the chandelier / lighting is in its original packaging, and unused i.e. not altered in any way, and the chain / wire un-cut.

You have 14 days from delivery [ excludes business customers ] to return goods. Goods for return must be in their original packaging, and unused. If an item or items have been agreed at a special price by email or phone with the customer and Scoutabout Interiors, and are therefore subject to 'special order' terms, returns are not permitted unless faulty or damaged. The provisions of the above paragraph do not affect your statutory rights.

If you wish to return an item, please email: jools@scoutaboutinteriors.co.uk with your order number and the item details to be collected.

Collection Charges

If collection of an item is required due to a change of mind once the courier has left, we will refund the cost of your furniture, less the following collection charges;

- side tables, bedside tables, bean bags, stools, table lamps, floor lamps, chandeliers 6 arm or less, £20.00

- bedroom chairs, storage trunks, coffee tables, office chairs, chandeliers 8-10 arm, acrylic chandeliers, wall mirrors, french salon chairs, dining chairs, £30.00

- Sofas, armchairs, dining tables, wardrobes, armoires, shelves, bookcases, sideboards, cabinets, cupboards, ottomans, dressing tables, chests of drawers, shelving units, bookcases, beds, pedestals, filing cabinets, drinks cabinets, headboards, dining chair sets of 4 or more, bed frames, leaner mirrors, large cheval mirrors, TV / media units, desks, chandeliers 12 arm and above, £45.00

-Dining table and chair sets of 4 or more, £60.00

Note: If multiple items are to be collected, the charge will be made for the higher rated item; Only one return charge will be made per collection.