Returns and Collection Charges
If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is despatched. Once despatched, the fee charged will be as the collection fee table below.
Once you have taken delivery of your goods, we will only give full refunds in accordance with your legal rights. For example, if the goods are not fit for purpose or as described. Chandeliers / lighting - please check carefully before installation. Unless a return is requested due to an electrical fault, returns will only be accepted if the chandelier / lighting is in its original packaging, and unused i.e. not altered in any way, and the chain / wire un-cut.
You have 14 days from delivery [ excludes business customers ] to return goods. Goods for return must be in their original packaging, and unused. If an item or items have been agreed at a special price by email or phone with the customer and Scoutabout Interiors, and are therefore subject to 'special order' terms, returns are not permitted unless faulty or damaged. The provisions of the above paragraph do not affect your statutory rights.
If you wish to return an item, please email: email@example.com with your order number and the item details to be collected.
Reimbursement will be made without undue delay, and no later than:
14 days after we receive back from you the products supplied or if no products were supplied to you, 30 days after the day on which we are informed about your decision to cancel the order.
Your reimbursement will be made through your original payment method used to place your order. You will not incur any fees as a result of us making a reimbursement payment to you.
If collection of an item is required due to a change of mind once the courier has left, we will refund the cost of your furniture, less the following collection charges;
- side tables, bedside tables, stools, table lamps, floor lamps, chandeliers 6 arm or less, £20.00
- bedroom chairs, storage trunks, coffee tables, office chairs, chandeliers 8-10 arm, acrylic chandeliers, wall mirrors, french salon chairs, dining chairs, console tables £30.00
- Sofas, armchairs, dining tables, sideboards, cabinets, cupboards, ottomans, dressing tables, chests of drawers, shelving units, low bookcases, beds, pedestals, filing cabinets, drinks cabinets, headboards, dining chair sets of 4 or more, bed frames, leaner mirrors, large cheval mirrors, TV / media units, desks, chandeliers 12 arm and above, £45.00
- Mirrored sideboards, mirrored chests of drawers, mirrored consoles, wardrobes, armoires, high bookcases, display cabinets, £55.00.
-Dining table and chair sets of 4, £60.00.
-Dining table and chair sets of 6, £70.00.
-Dining table and chair sets of 8, £80.00.
Note: If multiple items are to be collected, the charge will be made for the higher rated item; Only one return charge will be made per collection.