Terms and Conditions
Delivery Costs, Timing and Delivery Options
- England and Wales (mainland) - FREE Delivery
- Scotland (mainland) - Delivery is £10.00 for the first item, extra items £5.00 to MAINLAND Scotland postcodes EXCEPT; Mainland Scotland KY, FK, PA, DD postcodes £15.00 first item, extra items £10.00. Mainland Scotland AB, IV postcodes £20.00 for the first item, extra items £10.00.
- All items are unboxed and checked upon arrival at the warehouse, and then undergo a second thorough quality check before delivery.
Stock advertised for sale is either already in our warehouse ready for delivery; arriving on our next stock delivery in a couple of days; or is delivered direct from the manufacturer. Normal delivery times are between 5-12 days. Stock may have to be re-ordered if it does not meet quality requirements when it is re-checked prior to delivery. If your order is affected you will be kept informed on progress by email.
We use a dedicated specialist furniture delivery company, deliveries are to doorstep only. If you have large or heavy items to be delivered please ensure that you have assistance available. The courier company will contact you by sms message prior to delivery, with a day and an expected 4 hour delivery time slot. All you need to do is reply 'yes' or 'no'. If the day or time offered is not convenient, reply 'no' and you will be offered another delivery slot the next time my courier arranges a delivery run to your area. Alternatively, if the day offered is convenient, but you would prefer delivery to a different address, you can arrange that too. If you would like a phone call on the day of delivery, a half hour-or-so prior to the expected delivery time [ for customers who work locally, and wish to pop home to receive delivery for example ] you can also request this when you reply to your delivery message.
Delivery will not be attempted until a date has been confirmed between the delivery company and customer. Should the delivery company arrive at the agreed time to find you not available to take delivery when you have confirmed you will be there, Scoutabout Interiors reserves the right to charge a delivery charge. The delivery cost will be charged at the same cost as the collection rate table. A signature on delivery is required.
Moving house? No problem, just let me know, I can hold orders at my warehouse until required.
Once you have taken delivery of your goods, we will only give full refunds in accordance with your legal rights. For example, if the goods are not fit for purpose or as described. Chandeliers / lighting - please check carefully before installation. Unless a return is requested due to an electrical fault, returns will only be accepted if the chandelier / lighting is in its original packaging, and unused i.e. not altered in any way, and the chain / wire un-cut.
Goods for return must be in their original packaging, and unused. If an item or items have been agreed at a special price by email or phone with the customer and Scoutabout Interiors, and are therefore subject to a 'special order' terms, returns are not permitted unless faulty or damaged. The provisions of the above paragraph do not affect your statutory rights.
If you wish to return an item, please email: firstname.lastname@example.org with your order number and the item details to be collected.
If collection of an item is required due to a change of mind once the courier has left, we will refund the cost of your furniture, less the following collection charges;
- side tables, bedside tables, bean bags, stools, table lamps, floor lamps, chandeliers 6 arm or less, £20.00
- bedroom chairs, storage trunks, coffee tables, office chairs, chandeliers 8-10 arm, wall mirrors, french salon chairs, dining chairs, £30.00
- Sofas, armchairs, dining tables, wardrobes, armoires, shelves, bookcases, sideboards, cabinets, cupboards, ottomans, dressing tables, chests of drawers, shelving units, bookcases, beds, pedestals, filing cabinets, drinks cabinets, dining chair sets of 4 or more, headboards, bed frames, leaner mirrors, large cheval mirrors, TV / media units, desks, chandeliers 12 arm and above, £45.00
-Dining Table and Chair Sets of 4 or more, £60.00.
Note: If multiple items are to be collected, the charge will be made for the higher rated item; Only one return charge will be made per collection.
You can place your order and pay on-line. You do not need to have a paypal account. Interest free credit is also available ranging from 6-12 months with as little as 10% deposit.
Delivery and Unpacking
Most items are delivered boxed, chairs may not be depending on the supplier, unfortunately, damages in transit do sometimes occur - if this happens to you, please notify Scoutabout Interiors by email with digital pictures of the damage.
Fixing packs can be taped to the item, or inside a drawer, please check thoroughly if not found straightaway!
Knobs for drawers are usually screwed on in reverse for transport. DO NOT over tighten knobs particularly on glass furniture, this leads to stress fractures. Scoutabout Interiors will not be held responsible for this should it occur.
Product Descriptions and Disclaimer
Scoutabout Interiors sources and sells unique and interesting pieces from around the world. These are not mass-produced factory-made items, and as such, have individual variances within each piece, as follows:
WOOD: Wood furniture is designed to highlight the natural beauty of the wood and thus can often feature natural and distinctive features such as knots and grain shading. These natural features can vary from product to product, and indeed within components on the same piece. Thus, no two pieces are identical. The unique properties of wood should not be mistaken for flaws. Typically, each piece will have a slightly different grain pattern, with variation in colour shading and grain likely between different products and within the same product. Distressed wood often features small splits will add to the character of the piece, and are a normal feature of all natural wood furniture.
MIRRORED ITEMS: These have small gaps between the cut corners, which allows for the natural expansion and contraction of the wooden body that can occur due to fluctuating temperatures. By avoiding exposure of your furniture to excessive heat e.g. it in front of a radiator, you can help to avoid cracking. Glass or mirrored panels should be cleaned using a non-solvent based glass cleaner and a soft cloth, avoiding contact with wooden or painted sections.
GLASS: Glass items are never completely identical, with minor variances such as air bubbles, hand tool marks, pattern and colour irregularities. Each of these is a sign that a skilled human hand produced the glassware, rather than a machine. Shapes, sizes and colours can vary from piece to piece. This is the nature of the product.
METAL: Metal items are typically hand-crafted or hand-finished. It is thus normal for colour to vary, and for slight imperfections to be visible. This adds character and authenticity to these pieces.
CERAMIC/POLYRESIN: These can vary slightly in shape or size, and may show firing marks, craze lines or glaze bubbles. This is the nature of the production process and is not a fault.
STONE FINISHES: Finishes such as marble and granite (including composite marble/stone/high gloss finishes) may differ in colour and veining from item to item. We can thus not guarantee that the finish on any given items will be exactly as pictured. High-Gloss furniture is not scratch proof, so the use of coasters and placemats is recommended to minimize scratches and maintain the original finish.
FABRICS: Fabrics, including PVC, are not guarantee their colour fastness, fading, wearing quality, and durability over time. Some fabrics will change with age and exposure to sunlight, or show adverse reactions to various environmental conditions. In addition, leather items may show variations in the sheen and texture, including wrinkling and natural marks, due to the variances in the original leather, and the natural dying and tanning processes.
PLASTIC: Plastics may vary slightly due to the variation of the polymers and the fabrication process.
WALL ART PAINTINGS: Due to the hand applications of materials and natural variation of the canvas, finishes are not guaranteed to be a perfect match, with imperfections or variations in the colour and tone occurring naturally. In addition, small indentations in the paint are perfectly normal.
BEADS & GEMS: These are added by hand. There may be loose gems/beads in the packaging. Please handle with care as rough handling may cause the beads/gems to fall off.
Measurements are to the nearest 10 mm and the points are taken at the widest/largest point on the item, and please bear in mind that handmade furniture is exactly that, and not every piece will be of an identical size.
Pictures are all taken with a high resolution camera, however, colour is affected somewhat by the amount of available light when the image is taken. Attempts to minimize this are taken and products featured are what you would expect to see if you visited the items in storage.
As the furniture featured on this as it is handmade, different batches may vary in colour. Scoutabout Interiors will not be liable for any such variances. Your personal computer settings also affect the picture slightly as all monitors have different attributes and quality inefficiencies. Please bear this in mind.