Terms and Conditions
Delivery Costs, Timing and Delivery Options
Scoutabout Interiors is proud to provide a superb personal delivery service. Your furniture is taken to the room of your choice, unboxed for you, enabling you to check you are happy before signing for your delivery. If you decide it is not for you, [ bigger, smaller, not the right colour etc ] my helpful delivery team will take it away, you will receive a full refund.
- England and Wales (mainland) - FREE Delivery
- Scotland (mainland) - Delivery is £10.00 for the first item, extra items £5.00 to MAINLAND Scotland postcodes EXCEPT; Mainland Scotland KY, FK, PA, DD postcodes £15.00 first item, extra items £10.00. Mainland Scotland AB, IV postcodes £20.00 for the first item, extra items £10.00.
- All furniture is placed in the customers room of choice, and unboxed for the customer to check.
- All items are unboxed and checked upon arrival at the warehouse, and then undergo a second thorough quality check before delivery.
Stock advertised for sale is either already in our warehouse ready for delivery, or arriving on our next stock delivery in a couple of days, hence, we do not quote a possible 12 week delivery time. Our delivery is quoted as being within 20 working days. In most cases it is a lot faster. Stock may have to be re-ordered if it does not meet quality requirements when it is re-checked prior to delivery, and depending on routing/availability, and size of order/space on van available we allow 20 working days, just in case!
We use a dedicated small specialist furniture delivery company, who will contact you prior to delivery, to arrange a day and approximate time for delivery. If the day offered is not convenient, you are able to re-arrange a more convenient day with them. Alternatively, if the day offered is convenient, but you would prefer delivery to a different address, you can arrange that too. If you would like a phone call on the day of delivery half hour-or-so prior to the expected delivery time [ for customers who work locally, and wish to pop home to receive delivery ] just request it when you receive your call to arrange delivery.
Delivery will not be attempted until a date has been confirmed between the delivery company and customer. Should the delivery company arrive at the agreed time to find you not available to take delivery, Scoutabout Interiors reserves the right to charge for re-delivery. A signature on delivery is required.
Moving house? No problem, just let me know, I can hold orders at my warehouse until required.
Once you have taken delivery of your goods, we will give full refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described. Please check chandeliers / lighting before installation. Unless a return is requested due to an electrical fault, returns will only be accepted if the chandelier / lighting is in its original packaging, and unused i.e. not altered in any way, and the chain / wire un-cut.
If collection of an item is required due to a change of mind once the courier has left, we will refund the cost of your furniture, less a charge of £15.00 for collection.
Goods for return must be in their original packaging, and unused. If an item or items have been agreed at a special price by email or phone with the customer and Scoutabout Interiors, and are therefore subject to a 'special order' returns are not permitted after being inspected at time of delivery, unless faulty or damaged. The provisions of the above paragraph do not affect your statutory rights.
If you wish to return an item, please contact Jools on 07545 165 291, or alternatively email:firstname.lastname@example.org
You can place your order and pay on-line. You do not need to have a paypal account.
Most items are delivered boxed, unfortunately, damages in transit do sometimes occur - if this happens to you, please notify Scoutabout Interiors by email with digital pictures of the damage.
Items are described as accurately as possible, so please read them carefully before buying.
Measurements are to the nearest 10 mm and the points are taken at the widest/largest point on the item, and please bear in mind that handmade furniture is exactly that, and not every piece will be of an identical size.
Pictures are all taken with a high resolution camera, however, colour is affected somewhat by the amount of available light when the image is taken. Attempts to minimize this are taken and products featured are what you would expect to see if you visited the items in storage.
As the furniture featured on this as it is handmade, different batches may vary in colour. Scoutabout Interiors will not be liable for any such variances. Your personal computer settings also affect the picture slightly as all monitors have different attributes and quality inefficiencies. Please bear this in mind.